Terms of Service

By creating an account, downloading, or using WalkUp AI (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. These Terms form a legally binding agreement between you and WalkupAI LLC, a Virginia limited liability company ("WalkUp AI," "we," "us," or "our"), the operator of the Service. Our Privacy Policy explains how we handle personal information and is part of these Terms.

WalkUp AI grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal or team use. You are licensing access to the app's features and functionality. You do not own the software, the Service, or any intellectual property associated with it. All rights not expressly granted to you are reserved by WalkUp AI.

You must be at least 18 years of age to create an account and use the Service. By registering an account, you represent and warrant that you are 18 years of age or older and have the legal capacity to enter into this agreement. The Service is designed for use by coaches, team managers, and parents who administer youth and amateur sports teams. Minors may appear in the Service as players on rosters managed by an adult account holder, but may not create their own accounts or agree to these Terms on their own behalf.

Information about minors. If you enter, import, or upload information about a minor who is not your own child (for example, a player's name, jersey number, position, photo of a roster, or voice recording), you represent and warrant that you have obtained permission from that minor's parent or legal guardian for each use the Service makes of that information, including AI voice and song generation (which sends player names and numbers to our AI audio provider), AI roster import, voice transformation of a recording of the minor, and display of the player's name and number to spectators you share a game with.

WalkUp AI offers three subscription tiers, Walkup Pro, Player+, and Team+, as well as one-time AI audio credit packs. Current prices, billing periods, and credit allowances are shown on our pricing pages and at checkout. By purchasing a subscription or credits, you agree to the following:

• • What you're paying for: Your subscription grants access to premium app features, including AI voice intro generation, voice transformation, AI song and sound effect generation, per-at-bat song slots, saved walkup arrangements, and advanced team management tools. You are paying for access to the app's functionality, not for music, audio content, or streaming service subscriptions.
• • Subscription tiers:
  • - Walkup Pro: our core subscription for coaches and team managers. Includes a monthly allowance of AI audio credits, unlimited in-game use of AI voice intros and custom songs, box score tracking, and management of multiple teams. Pro unlocks per-game AI features at no additional credit cost.
  • - Player+: Designed for parents and guardians. A Player+ license lets you claim a specific player on a team's roster and manage that player's walk-up music and voice intro directly. Includes its own monthly allowance of AI audio credits. Player+ subscribers still pay per-game unlock costs (voice intros and custom songs) the same as Free users. Only Pro and Team+ bypass those per-game fees.
  • - Team+: Designed for coaches managing multiple teams or parent operators. Team+ includes a monthly allowance of AI audio credits, unlocks per-game AI features at no additional credit cost, and adds a limited number of parent seats so guardians can be invited to co-manage the team. Each additional Team+ add-on team adds extra monthly credits to your account.
  • - Current numbers: Exact credit allowances, seat counts, team limits, and prices for each plan are always shown in the app, on our pricing & plans page, and at checkout — those live numbers control over any figure stated anywhere else.
• • Monthly and purchased credits: Monthly credits reset on your billing anniversary and do not roll over. Purchased credit packs do not expire while your account remains active and the Service is offered.
• • Player+ license assignment and gifting: A Player+ license can be assigned to a specific player you own or have claimed. Licenses may also be gifted to another user by email. The recipient receives the Player+ credits and features, while the buyer retains billing responsibility. A gifted license can be revoked by the buyer at any time.
• • Team+ seats and revocation: A Team+ coach can invite parents to claim players on the team roster. Each seat carries a Player+ license for that guardian. The coach may request return of a seat at any time; the player's walk-up configuration returns to coach ownership upon revocation.
• • Billing processor: All payments are processed by Stripe.
• • Automatic renewal: Subscriptions renew automatically at the end of each billing period (monthly or yearly, depending on the plan you select at checkout) and your payment method is charged the then-current price for your plan until you cancel. We may change subscription prices. We will notify you by email or in the app before a price change applies to your subscription, and the new price takes effect no earlier than your next renewal after that notice. If you do not want to pay the new price, cancel before that renewal.
• • How to cancel: You can cancel online at any time. Sign in and go to Settings, then open your subscription or billing section and choose to cancel or remove the license.
• • Effect of cancellation and license removal: Cancellation stops future billing but does not refund the current billing period. You retain access until the end of your paid period. Removing a Player+ license from a player takes effect at the end of the current billing cycle. Revoking a Team+ seat takes effect immediately.
• • Refunds: AI audio credit purchases are one-time and non-refundable, and subscription payments for the current billing period are non-refundable upon cancellation, except where applicable law requires otherwise.
• • Credit packs: AI audio credit purchases are one-time and non-refundable, except where applicable law requires otherwise. Purchased credits do not expire while your account remains active and the Service is offered. If we discontinue the Service, we will give at least 30 days' notice by email or in the app, and any unused purchased credits will expire when the Service ends, except where applicable law requires a refund. If your account is terminated because you violated these Terms, unused monthly and purchased credits are forfeited and are not refunded. If you delete your account, unused credits are forfeited.
• • Player+ lapse and data retention: If a Player+ subscription lapses (cancelled and past the end of the billing cycle), the claimed player's walk-up configuration becomes read-only and is retained for a 60-day grace window. If the subscription is reactivated during that window, the configuration is restored. If not reactivated, the claimed player's configuration is deleted after the grace window, and the player record returns to coach ownership.
• • Team limits: The number of teams you can manage depends on your plan and is shown in the app and on the pricing page. Song search, playlist creation, and playback are free for all users. The subscription covers only the app's own features, never access to music.
• • Score tracking and box score: All users can track the live game score (runs for each team). Walkup Pro and Team+ subscribers can record at-bat results (hit, walk, HBP, strikeout, out, home run) to generate a full box score that people you share the game with can follow in real time.
• • Follow-along and notifications: Parents who claim a player via Player+ can receive in-app notifications when their player is coming up to bat. Song selection is managed by the team manager only. Invited users follow along with the live game, score, and batting order.
• • Offline Readiness Mode: Walkup Pro, Player+, and Team+ subscribers can enable Offline Readiness Mode, which caches your roster, games, AI voice intros, and Studio songs on your device so game-day audio keeps playing without an internet connection. Only WalkUp AI-generated content (AI voice intros, custom songs, and sound effects) is cached. Streaming songs from Apple Music still require a live connection. Because cached data lives in your browser's local storage, availability is not guaranteed: your browser or operating system may evict stored data under storage pressure (particularly on iOS), and the feature is most reliable when the app is already loaded before you lose signal. Offline Readiness is a paid-tier convenience feature and is provided without a guarantee of uninterrupted offline availability.

WalkUp AI integrates with Apple Music. It is your responsibility to understand the following:

• • You must have your own account. WalkUp AI does not provide music, streaming subscriptions, or access to any music library. Full song playback requires an active paid subscription to Apple Music, purchased directly from Apple. We do not sell, resell, or bundle music subscriptions.
• • Your credentials, your responsibility. When you connect Apple Music within WalkUp AI, you authorize the app to access your Apple Music account on your behalf through Apple's MusicKit, as described in our Privacy Policy. Apple's terms continue to apply to your use of Apple Music. Any billing, usage limits, or account issues with Apple Music are between you and Apple.
• • No music licensing provided. WalkUp AI does not license any music. The app uses your connected streaming service to play songs that you already have access to through your own subscription. If you use the "Custom Link" feature to play audio from a manual URL, you are solely responsible for ensuring you have the legal right to play that audio in a public or semi-public setting.
• • Music connection and playback is free. WalkUp AI does not charge any fee for connecting to, browsing, or playing music through your linked Apple Music account. WalkUp AI is not a reseller of streaming services. Your WalkUp AI subscription covers only the app's own features (AI voice intros, start and stop timing, and similar tools), never access to music itself.
• • Third-party terms apply. Apple Music is governed by its own terms of service, privacy policies, and usage guidelines. WalkUp AI is not affiliated with, endorsed by, or sponsored by Apple. Your use of Apple Music through WalkUp AI must comply with Apple's terms.
• • Non-commercial, amateur use. Streaming playback through the Service is intended for personal, recreational, and amateur youth or community sports settings where no admission is charged, or where any admission proceeds are applied exclusively to educational or charitable purposes. You may not use music accessed through the Service for any commercial purpose or for any direct or indirect commercial advantage.
• • No retransmission or rebroadcast. You may not retransmit, rebroadcast, stream, webcast, or further distribute any audio played through the Service beyond the immediate physical location of playback. Routing the Service's audio output into an internet stream, radio broadcast, cable system, or any other transmission medium is prohibited.
• • Single home-type playback device. Audio must be played through a single receiving apparatus of a kind commonly used in private homes, such as a smartphone, tablet, single-zone portable speaker, or home-type receiver or amplifier. You may not route the Service's output into a commercial sound-reinforcement system or any equipment that exceeds the capabilities of ordinary home audio equipment.

We refer to these conditions (non-commercial amateur or community use, no admission or charitable-only proceeds, no retransmission, and a single home-type playback device) as the "Section 5 conditions."

WalkUp AI uses AI-powered text-to-speech and speech-to-speech technology (provided by ElevenLabs) to generate stadium-style announcer voice intros, AI-generated walk-up songs and beats, and custom sound effects. All AI audio generation consumes credits. All voice intros, songs, and sound effects produced by the Service are AI-generated audio, not human recordings. When using the voice transform feature, you represent that the recording you submit is your own voice or that you have permission from the person recorded; if the person recorded is a minor, you must be that minor's parent or legal guardian or have their parent's or guardian's permission. You are responsible for the content of any announcement scripts, song prompts, or sound effect descriptions you create. You agree not to generate content that is unlawful, defamatory, harassing, or that infringes on the rights of others. Generated audio is for personal, non-commercial use at sporting events and may not be redistributed or sold.

AI audio generation (voice intros, songs, and sound effects) is powered by ElevenLabs and is subject to ElevenLabs' Prohibited Use Policy. You agree not to submit prompts or scripts that violate that policy, including content that is unlawful, hateful, sexually explicit, harassing, or that impersonates or defames another person. WalkUp AI filters known profanity from generation prompts before they are sent to ElevenLabs.

WalkUp AI records at-bat results, song selections, and batting order for the players and teams you manage so you can see your own team's performance and trends. We also use aggregated song and start-time data, email engagement tracking, and advertising measurement tools. Our Privacy Policy describes exactly what we collect, who can see it, which third parties receive it, and the choices available to you, including the Settings toggle that opts you out of anonymous aggregate song data. If anything in these Terms appears to conflict with the Privacy Policy about how personal information is handled, the Privacy Policy controls.

You agree not to:

• • Use the Service for any unlawful purpose or in violation of any local, state, or international law.
• • Share your account credentials with others or allow multiple people to use a single account.
• • Use the Service to play copyrighted audio in a way that does not meet the Section 5 conditions (for example, at an event that charges admission for non-charitable purposes, in a commercial venue, through a commercial sound system, or by retransmitting it) unless you have obtained all required licenses from the rights holders, such as public performance licenses from BMI, ASCAP, or SESAC.
• • Generate announcement scripts or other content that is unlawful, defamatory, harassing, or that infringes on the rights of others.
• • Abuse, overload, or interfere with the Service's servers, APIs, or third-party integrations.
• • Misuse team chat. Team+ and Player+ users may send direct messages and broadcast messages within their team. You agree not to use team chat to send unsolicited advertising, harass other members, share unlawful or infringing content, or distribute material that violates these Terms. Who can see team chat messages is described in our Privacy Policy. WalkUp AI reserves the right to restrict chat access for accounts that abuse this feature.
• • Import rosters without the right to do so. When you use the AI Import Assistant to import a roster from a photo, pasted text, or file, you represent that you have the right to import and use the player information contained in that content within the Service, that you have any parent or guardian permission required by Section 3, and that doing so complies with the terms of any third-party app or service the content was obtained from.

User responsibility: You are solely responsible for your behavior and your responsible and appropriate use of the Service. You represent and warrant that any content you load, upload, or play through WalkUp AI, including any audio loaded via custom or manual URLs, is used in compliance with all applicable laws and that you have the full right, authority, and any necessary licenses or permissions to play such songs. You accept full responsibility for ensuring that any audio played through a custom link does not infringe on the rights of any copyright holder, performer, or other third party. WalkUp AI does not verify, screen, or assume responsibility for the legality of any audio you choose to play, and you indemnify us against any claims arising from your use of such audio.

The following restrictions apply to all users of the Service, whether on the free plan or any paid subscription (Walkup Pro, Player+, or Team+).

• • No reverse engineering: You agree not to reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, internal workings, or underlying ideas of the Service, except to the extent applicable law expressly permits it despite this restriction.
• • No scraping or bulk extraction: You agree not to scrape, harvest, export, bulk-download, or systematically collect data, audio files, player information, or any other material from the Service for any purpose, other than using export or download features we provide for your own content.
• • No machine learning training: You agree not to use any data, content, or output from the Service to train, fine-tune, or develop machine learning models or datasets, whether for your own use or for any third party.
• • Content restrictions (all users): All AI-generated content produced through WalkUp AI, including voice intros, generated songs, sound effects, and announcement scripts, is licensed to you for personal, non-commercial use at sporting events only. You may not redistribute, sell, sublicense, broadcast, stream, publish, or otherwise commercially exploit any content generated by the Service, whether you are a free user or a paid subscriber.
• • No copying or derivative use: You agree not to copy, reproduce, republish, or otherwise use the content, code, copyrights, trademarks, or other assets of WalkupAI LLC for your own personal or commercial use, or to create derivative works based on them, except as these Terms expressly allow.

You agree to indemnify, defend, and hold harmless WalkupAI LLC and its affiliates, officers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any law or the rights of any third party; or (d) any content you create, upload, or transmit through the Service, including announcement scripts, Custom Link URLs, and any audio you play using the Service. This includes, without limitation, claims arising from your use of unlicensed copyrighted audio in public venues, or from defamatory, harassing, or infringing content you generate using the Service's AI tools. WalkupAI LLC reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you will cooperate with us in asserting any available defenses.

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, to the maximum extent permitted by law. We do not guarantee that the Service will be uninterrupted, error-free, or that music search and playback will always work, as these depend on third-party services (Apple Music) that are outside our control. We are not responsible for any issues arising from your streaming service provider, including but not limited to account suspension, rate limiting, or changes to their API or terms.

We specifically disclaim all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Playback depends on your device, browser, network, and speakers (including Bluetooth and Wi-Fi speakers), which we do not control. AI-generated audio and stats may be inaccurate, and you are responsible for reviewing them before use. You are solely responsible for the volume and safe use of audio equipment at your venue and for complying with venue, league, and public-performance licensing rules.

To the maximum extent permitted by law, WalkupAI LLC and its affiliates, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or use, or for any interrupted, delayed, or failed playback at a game or event, however caused and under any theory of liability (contract, tort, including negligence, strict liability, or otherwise), even if advised of the possibility of such damages.

Liability cap. Our total aggregate liability for all claims arising out of or relating to these Terms or the Service shall not exceed the greater of (a) the total subscription fees you actually paid to WalkupAI LLC for the Service during the twelve (12) months immediately preceding the event giving rise to the first claim, or (b) one hundred U.S. dollars (US$100). This cap applies in the aggregate to all claims, not per claim, and multiple claims will not enlarge it.

These limitations are an essential basis of the bargain between you and us and apply even if a limited remedy fails of its essential purpose. Some jurisdictions do not allow certain exclusions or limitations, so some of the above may not apply to you; in that case our liability is limited to the fullest extent permitted by law.

You may deactivate or delete your account from within the app's settings. What happens to your data when you do is described in our Privacy Policy. We reserve the right to suspend or terminate accounts that violate these Terms or that we believe are engaging in abusive, fraudulent, or unlawful activity. No refunds will be provided for accounts terminated due to violations of these Terms, and unused credits on those accounts are forfeited as described in Section 4.

These Terms and any dispute arising from or relating to them or your use of the Service shall be governed by the laws of the Commonwealth of Virginia, without regard to its conflict of law principles.

Informal resolution first. Before starting arbitration, you agree to contact us at info@walkup.game and give us 30 days to try to resolve the dispute informally.

Binding arbitration. If the dispute is not resolved informally, you and WalkupAI LLC agree to resolve it by final and binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration may be held by video, by phone, or in the county where you live. Judgment on the award may be entered in any court with jurisdiction.

Individual claims only. Disputes will be resolved only on an individual basis. You and WalkupAI LLC each waive the right to a jury trial and to participate in a class, collective, or representative action.

Exceptions. Either party may bring an individual claim in small-claims court, or seek relief in court for infringement or misuse of intellectual property. Any such court action shall be brought in the state or federal courts located in the Commonwealth of Virginia, and you consent to the personal jurisdiction of those courts.

Opting out. You may opt out of this arbitration agreement by emailing info@walkup.game within 30 days of first accepting these Terms. If you opt out, disputes will be resolved in the courts described above.

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed from these Terms and the remaining provisions shall continue in full force and effect. The invalidity of any one provision shall not affect the validity or enforceability of any other provision herein.

We may update these Terms from time to time. We will communicate material changes through the app or by email, and material changes take effect no sooner than 14 days after we provide that notice. Other changes take effect when we post the revised Terms. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms. Revised Terms do not apply to any dispute that arose before the change took effect; those disputes are governed by the Terms in effect when the dispute arose.

We respect intellectual property rights and respond to notices of alleged copyright infringement under the Digital Millennium Copyright Act (DMCA). Our designated agent for copyright notices is:

Copyright Agent
WalkupAI LLC
info@walkup.game

Notice of infringement. To report content on the Service that you believe infringes your copyright, send our designated agent a written notice that includes: (1) your physical or electronic signature; (2) identification of the copyrighted work you claim is infringed; (3) identification of the material you claim is infringing and information reasonably sufficient for us to locate it; (4) your name, address, telephone number, and email address; (5) a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and (6) a statement that the information in the notice is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act on the owner's behalf.

Counter-notice. If material you posted was removed or disabled and you believe this was a mistake or misidentification, you may send our designated agent a counter-notice that includes: (1) your physical or electronic signature; (2) identification of the material that was removed and where it appeared before removal; (3) a statement under penalty of perjury that you have a good-faith belief the material was removed or disabled as a result of mistake or misidentification; (4) your name, address, and telephone number; and (5) a statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located (or, if your address is outside the United States, any judicial district in which WalkupAI LLC may be found), and that you will accept service of process from the person who sent the original notice or that person's agent. If we receive a valid counter-notice, we may restore the material in 10 to 14 business days unless the original complainant notifies us that it has filed a court action.

Repeat infringers. We will terminate, in appropriate circumstances, the accounts of users who are repeat infringers.

• • Web service. WalkUp AI is offered only as a web app that runs in your browser. It is not distributed through the Apple App Store or Google Play.
• • Entire agreement. These Terms, together with our Privacy Policy and any terms presented to you at the time of a purchase, are the entire agreement between you and WalkupAI LLC about the Service and replace any prior agreements or understandings on that subject.
• • Assignment. You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms, in whole or in part, including in connection with a merger, acquisition, reorganization, or sale of all or part of our business or assets.
• • No waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later. Any waiver must be in writing to be effective.
• • Notices. We may send you notices by email to the address on your account or through the app. You may send notices to us by email to info@walkup.game. Copyright notices must go to the designated agent in Section 17.
• • Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, severe weather, fire, flood, pandemic, war, terrorism, labor disputes, government action, power or internet outages, or failures of third-party services we rely on, such as hosting, payment, AI audio, and music streaming providers.